We read good reviews about our ID, Krino Lam from Hometrust and started engaging him for the major renovation of our 2nd matrimonial home. It is an old 5 room HDB which had been rented out for many years by the previous owner, and thus was far from the condition to becoming our dream home. From the start of engagement, we felt very comfortable discussing our ideas and needs with Krino. He has initially proposed some themes and design features, but as we are more inclined towards practicality & ease of maintenance, he modified his proposal to suit our requests without compromising on the aesthetics.

Overall, we are very happy and satisfied with the service provided by Areana and Krino, and would not hesitate to recommend them to other homeowners.

Krino is very knowledgeable not only in design but also the practical aspects of home renovation. In addition, he is very patient and collaborative. In many occasions we changed our minds about the design, and never for once he showed a sign of being frustrated or impatient. Instead, Krino genuinely tried to find ways to enhance our requests. He also has no slightest qualms about helping to liaise with my own suppliers like aircon contractors, appliance suppliers, etc.

Great workmanship, and we can tell that Krino has good relationship with his contractors. Our total renovation lasted for four months in 2021, when COVID restrictions still applied. Yet, both the duration and quality were not compromised. Even when a supplier for kitchen tabletop was unable to deliver due to staff shortage, Krino managed to get us replacement supplier with similar design with similar quality and without additional cost.

Krino provides impeccable service throughout our renovation. He always return my call/whatsapp and is very open about sharing ideas and when faced with challenges. Now, a year after we moved in, we can still count on Krino to assist us in our renovation issues. When a neighbour complained about water leaking, Krino offered us to personally meet the HDB officer during inspection, and convinced her it was not from our unit. Sometimes he even drops by to do some touch up himself.

Absolutely. Areana may not provide the cheapest quote in absolute number but considering the amount of time we spent discussing the design, choice of materials, trouble-free renovation and excellent service support from Krino after we moved in, it is definitely money well spent.

By-u
Hometrust

I engaged Don from Areana Creation after many consults with different IDs. Don was friendly and gave his suggestions on how we can maximise the space according to our needs. He also went through the costs with lots of transparency which is good so I know what I’m paying for. He was patient and would contribute to ideas when we shared with him some designs that we researched on – his designs were practical and he would explain the pros and cons.

I would recommend Don to anyone who’s looking for a patient ID and who is willing to go the extra mile to check on the progress of reno.

We shared our ideas and Don would build on it and give us his advice. Each time there was a change in design, he would show us the various versions on 3D which helped in decision making. Practicality was of importance to us and him and he would give appropriate advice.

Quality of materials was excellent.
Carpentry was really good. Don is very meticulous and looks into every minor detail. Even if we spotted something he would immediately rectify it.

Customer service exceeded our expectations. There was no hard selling even when he came for site visit. He is very responsive and promptly answers all queries. He is very accommodating when we request for some changes.

I believe the price is competitive and for the service and quality, it definitely is value for money!

Chong Ping Goon
Hometrust